Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or clearance cannot be returned. If you are unsure about the eligibility of an item, please contact us for clarification.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send your item back without receiving confirmation from us first.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. If you have any questions about this process, feel free to reach out to us via email.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs. You may receive a replacement or a full refund based on your preference.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Thank you for choosing wanderlustimperatives.com for your travel gear needs.